MzGo is designed around administrator-approved driver profiles, live tracking, and server-enforced trip controls.
Required documents reviewed by an administrator
Know where your items are
PIN verification and photo proof
WhatsApp, email, and phone support
Every feature designed to keep your deliveries secure.
Recipients confirm delivery with a unique PIN code. No code, no handover — ensuring your items reach the right person.
Drivers can upload delivery-proof photos to the trip's protected storage path where the delivery workflow requires evidence.
Trip participants can use server-authorized in-app chat while a delivery is active.
Customers can rate completed trips. Ratings are stored with the driver's operational record for review.
Trip participants can submit categorized reports to a server-controlled support queue.
Review recorded routes, status, assigned driver, fare, and available delivery evidence in trip history.
A driver account cannot accept trips until an administrator approves the required identity, licence, clearance, and profile documents.
The dispatch engine excludes drivers without an approved account
Know exactly where your delivery is, every step of the way.
Watch your driver's location update in real-time on an interactive map.
The trip screen reads the server-authored state from assignment through completion.
See the available route and arrival estimate while following the active trip.
Trip participants can report delivery problems from the app. Reports are immutable to clients and enter an administrator support queue.
Support staff must record a resolution before closing an issue, and every resolve or reopen transition writes an audit event.
Open the relevant trip, choose a supported issue category, and add factual details. For urgent active-trip concerns, use the published phone or WhatsApp support channel.
Reach our team through the published support channels and hours.
Simple practices to ensure smooth, secure deliveries.
Use appropriate packaging for fragile items. Secure loose parts.
Never share your delivery PIN before items are in hand.
Keep trip-specific written messages in the server-authorized chat.
Clear notes help drivers find the right location quickly.
Check driver name, photo, and vehicle match app info.
Ratings help us maintain quality and improve safety.
Experience the peace of mind that comes with MzGo's safety-first approach.